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FAQ/SUPPORT
BUYING AT OWLO
  • How to buy products?

  • Are all sneakers new and authentic?

  • What is delivery time?

  • Returns policy

  • Why do the prices differ per size?

  • What is Processing fee?

BUYING PROBLEMS
  • What happens if my purchase is lost or damaged in transit?

  • Is your package on the way, but did it never arrive?

  • I bought the product but did not receive confirmation of payment

  • I bought snekaers that do not fit, what should i do?

SELLING AT OWLO
  • How to list products?

  • Should i pay for shipping label as a seller?

  • What is Operational fee?

SELLING PROBLEMS
  • l cannot find the item I want to sell, what now?

  • I have sold my item. What next?

  • What happens if I do not pay the return costs?

  • What happens if i do not sent the sold item?

  • How long does it take to authenticate my product?

  • When do I get paid?

  • I will not send the sold item within 2 working days. Can I ask for more time?

  • I receive reminders about sending my item, but the item has already been sent. What should I do now?

RETURNS POLICY
  • How can i return purchased product?

  • Does it cost money to return a product?

  • When will I receive a refund for the returned item?

PAYOUTS
  • When do I get paid?

  • I received a notification that my payment was on its way and I did not receive it within 5 working days what now?

  • I sold the item before the IBAN was completed

  • I entered the wrong IBAN number, what now?

IF YOU STILL HAVE A PROBLEM...