Each product on the platform is listed by a private seller. After the purchase, the seller is obliged to send the sneakers to the verification center.

The OWLO team thoroughly verifies the sneakers according to standards and then sends them to the buyer.  Standard shipping time is 6-9 business days. 

There may be delays and cancellations due to problems on the seller's side. 

Some of the sneakers are subject to the 48-hour fast shipping system. This system allows selected sellers to stock their sneakers in OWLO's warehouse.  

Any product listed on the platform must be new authentic in the original undamaged box. 

OWLO team carefully verifies every detail of the product to provide the customer with the highest quality service 

Standard delivery time is 6-9 business days. This is the time it takes for the seller to deliver the sold product to the warehouse, verify it, and ship it to the buyer. 

Delays and cancellations in delivery occur when the seller fails to ship the sold product or when the sneakers do not pass verification. Then the blocked funds are returned to the buyer's bank account. 

48h delivery is possible only for products marked. These are products that the seller has delivered to OWLO warehouse before the sale. Sneakers then are verified and ready to be shipped to the buyer. 

Buyer does not incur any additional costs associated with 48h shipping program

Any customer can return a product purchased on OWLO up to 100 days after delivery of the product. The returned product must be in the condition as received. 

The OWLO verification tag must not be torn off!

The customer pay the cost of the return the same as the cost of delivery which is 15€.

The customer who wants to return a product should contact support via returns@owlo.store and provide the order ID number. 

The order ID number can be found under :

MY PROFILE> PURCHASE> 

-Support generates a link to pay for the UPS shipping label

-After payment is made, the customer receives a ready-to-download label in the mail

- The customer puts the purchased sneakers in the double box and sticks the label on it 

- the customer takes the package to a UPS shipping point  

When the package arrives at the warehouse the money will be returned to the buyer's bank account as soon as possible, but no longer than 7 working days. 

Remember!

Operating costs and shipping costs are not refundable.

On the platform, only private sellers have the ability to list sneakers. 

Each seller has the free opportunity to list a prod at his own price.

This is the fee we charge as part of the opportunity to sell on the platofrm. Processing fee is charged only at the time of sale in the form of a deduction from the base price of the product. It is never charged in advance

Such situations are very rare. If your shipment has been lost, please contact support as soon as possible at:

support@owlo.store

We will contact UPS directly and take the necessary steps to recover your shipment.

Is your package on the way, but did it never arrive?

The shipping process is the responsibility of UPS. If your shipment has been sent by us but you have not received it for a long time, please contact support through

support@owlo.store 

We will contact the UPS agent directly and take all measures to resolve the situation with your shipment.  

The shipping process is the responsibility of UPS. If your shipment has been sent by us but you have not received it for a long time, please contact support through

support@owlo.store 

We will contact the UPS agent directly and take all measures to resolve the situation with your shipment.  

Due to heavy traffic on the OWLO platform, delays in receiving emails can happen. First of all, make sure you haven't received an email by checking the spam section carefully. 

If you haven't found a confirmation e-mail, please contact us at support@owlo.store with the following information:

- date of purchase 

- model of sneakers purchased 

- size 

- full shipping address along with the email address you provided at purchase  

- price for the purchased sneakers 

- screenshot or other proof of payment

Support will find your order and update it so that you receive notifications about the shipping process. 

Nothing wrong with that!

If you have purchased sneakers that don't fit your size or there is simply some other reason you can return them within 100 days of receiving them. 

>Returns policy

To list an item on OWLO, you need to create an account. 

Then click the sell button (in the mobile version it is located in the hamburger). 

The next step is general information about the sale process, read it to proceed to the next step.

Search for your product using the search engine and move on. 

Then confirm that your sneakers are authentic, select size, price and offer duration 

Remember, you can only list authentic sneakers that are new and in an undamaged box. Seller must be an individual without registered business activity!

Should i pay for shipping label as a seller?

when someone purchases your listed sneakers the UPS label is generated automatically and you can find it by clicking on the UPS icon:

MY PROFILE>MY SALES>current

when someone purchases your listed sneakers the UPS label is generated automatically and you can find it by clicking on the UPS icon:

MY PROFILE>MY SALES>current

This is a fee that consists of several factors. 

Some examples of them: 

>The price of shipping to the authenticity center.

If you can't find the sneaker you want to sell please contact us via email: support@owlo.store

and we will add the sneakers you want to sell.

Now you need to generate a label available on the profile in the tab:

MY PROFILE>MY SALES>current

>Secure the shipped sneakers by using a double box. 

>Paste the UPS shipping label on the double box. 

>Find the nearest PICK UP UPS point in your area and send the package: 

Remember to properly secure your package to avoid damage or loss 

>The price of the costs associated with handling the shipment

Operational fee is charged only at the time of sale in the form of a deduction from the base price of the product. It is never charged in advance.

The penalty for not sending the order on time will be transferred to the next sneakers sold. 20€ will be deducted from the deposit.

Sneakers that do not pass the verification process are retained in OWLO's warehouse until the return payment is settled.

The product verification process should take a maximum of 2 working days. In special cases, we reserve the right to extend this process.

Immediately after successful verification, the seller should receive notification that the transfer has been sent. This usually takes up to 3 business days. If you have not received the transfer after 5 business days, please contact us through:

payouts@owlo.store

If you know that you will not be able to send the item within 2 business days we can extend this time to 63 hours maximum. 

Contact us through: support@owlo.store

To return the ordered sneakers you must contact us through: returns@owlo.store stating your order number. 

Remember that the returned product must be in the same condition as you received it. The OWLO verification tag must not be torn off. The sneakers cannot have any signs of use.

The return is not free. As a customer, you have to pay the shipping costs to the warehouse. This is a flat rate of €15. 

- Support generates a link to pay for the UPS shipping label

- After payment is made, the customer receives a ready-to-download label in the mail

- The customer puts the purchased sneakers in the double box and sticks the label on it 

- the customer takes the package to a UPS shipping point  

Please note that shipping costs and processing fees are not included in the return amount.

When the package arrives at the warehouse the money will be returned to the buyer's bank account as soon as possible, but no longer than 7 working days. 

The payment to the seller is sent immediately after successful verification of the sold sneakers. Usually it takes up to 3 business days from the acknowledgment of the email notification of the transfer sent. If the transfer has not reached your bank account after 5 business days, please contact us via:

payouts@owlo.store

In order for us to speed up the process of finding the problem with your transfer, contact us via email: payouts@owlo.store

- providing your sales ID number 

- IBAN account number 

Nothing wrong with that, just provide us with the IBAN number to which we should send the amount due for the sold sneakers. To do this, please contact us via email: payouts@owlo.store

Remember to accurately complete the IBAN number before the sale.

It depends on the status of the sale. If the payment has already been sent to the wrong IBAN address, we cannot currently undo this and must wait until the transfer is rejected. After the transfer is rejected, we can resend the transfer to the correct IBAN account.  Contact us by e-mail: payouts@owlo.store

If the IBAN number belongs to someone and they receive the funds we cannot undo the transfer and the funds will be lost!